Frequently Asked Questions
At Walking Suits Store, we’re committed to providing the modern gentleman with not just exceptional menswear, but an equally refined shopping experience. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.
Product Information
What types of clothing does Walking Suits Store specialize in?
We specialize in premium menswear for the discerning gentleman, including banded collar shirts, French cuff shirts, boys suits & tuxedos, dress shirts, overcoats, and pants. Our collections feature sophisticated designs ranging from modern fit business attire to elegant options for special occasions like church events, cruises, and weddings.
What makes your suits different from other retailers?
Our suits feature half-canvas construction for optimal drape and durability, with attention to detail that rivals bespoke tailoring. We use premium fabrics including wrinkle-resistant materials and offer distinctive patterns like houndstooth, along with both traditional and modern cuts to suit every gentleman’s preference.
Do you offer clothing for special occasions?
Absolutely. Our collections include sophisticated options for weddings (both as guest and groom), cruise wear, church attire, and job interviews. We offer everything from traditional tuxedos to modern mandarin collar/Nehru styles for those seeking distinctive elegance.
Shipping & Delivery
Where does Walking Suits Store ship?
We proudly serve gentlemen worldwide, with the exception of Asia and select remote regions. Our global shipping network ensures your refined style arrives with precision wherever your lifestyle takes you.
What shipping options are available?
We offer two tailored shipping solutions:
Express Courier Service: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
Complimentary Standard Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days with full tracking provided.
Express Courier Service: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
Complimentary Standard Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days with full tracking provided.
How long does delivery typically take?
Processing takes 1-2 business days. Delivery times then depend on your selected shipping method: Express (10-15 business days) or Standard (15-25 business days). These estimates begin after dispatch and may vary slightly by destination.
Do you handle customs documentation?
Yes, we prepare all necessary international customs documentation to ensure smooth border clearance. Your shipment will include all required paperwork, handled with the same attention to detail as our garment construction.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. If any item doesn’t meet your exacting standards (though we’re confident it will), simply contact our concierge team to initiate a return. We process refunds with the efficiency of a well-tailored seam.
How do I return an item?
Our return process respects your valuable time. Contact us at [email protected] for return authorization and instructions. We aim to make the process as effortless as pairing one of our banded collar shirts with our modern fit suits.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your protection.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal, offering financial flexibility that matches the versatility of our collections.
Is my payment information secure?
Absolutely. We treat your financial data with the same discretion and security as we would our most confidential tailoring measurements. Our payment processing meets all industry security standards.
Account & Customer Service
How can I contact customer service?
Our concierge team stands ready to assist at [email protected]. We respond to inquiries with the same promptness we apply to order processing—typically within one business day.
Where is Walking Suits Store located?
Our headquarters are located at 3511 Oakland Zion Road, Fayetteville, US 72703. While we welcome your correspondence, please note we operate as an online retailer and don’t have a physical showroom at this address.
For any questions not covered here, please don’t hesitate to contact our concierge team at [email protected]. At Walking Suits Store, we’ve redefined not just modern elegance in menswear, but the entire experience of acquiring it—and that includes providing you with all the information you need to shop with confidence.