Shipping & Returns Policy

At Walking Suits Store, we approach your satisfaction with the same precision we apply to crafting our half-canvas suits and French cuff shirts. Below you’ll find our comprehensive policies designed to ensure your experience matches the quality of our tailored garments.

Shipping Information

Order Processing

Like the careful construction of our modern fit suits, each order receives meticulous attention:

  • Processing Time: 1-2 business days (excluding weekends/holidays)
  • Dispatch Notification: You’ll receive tracking information when your order ships

Shipping Options

Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch

Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch

Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas).

Returns & Exchanges

Should any item not meet your expectations, our returns process is as refined as our mandarin collar shirts.

Our Return Promise

  • 15-day return window from delivery date
  • Items must be in original condition (unworn, unaltered, with tags attached)
  • Original packaging required

Non-Returnable Items

To maintain our exacting standards, these items cannot be returned:

  • Custom-tailored suits & tuxedos (including made-to-measure boys suits and banded collar shirts)
  • Final sale items (clearly marked during purchase)
  • Altered or monogrammed garments

Returns Process

Follow these steps with the same care you’d take when selecting our houndstooth patterns:

  1. Initiate Your Return: Email [email protected] within 15 days with your order number and return request
  2. Await Authorization: Our concierge team responds within 1 business day with return instructions
  3. Package Carefully: Return items in original packaging with all tags attached
  4. Ship Securely: Use the provided return label (return shipping fees may apply)

Exchange Process

For size or color exchanges:

  1. Follow the standard return process above
  2. Specify your desired replacement in your return request
  3. We’ll handle your exchange with the discretion of our premium fabric selection

Refund Timeline & Methods

Upon receiving your return:

  • Processing: 3-5 business days (with our signature efficiency)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Appearance: Within 5-10 business days (depending on your financial institution)

Note: Original shipping fees are non-refundable, except in cases of our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Walking Suits Store Concierge,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

– [Product Name]
– [Size/Color]
– [Reason for Return] [Please indicate if you prefer a refund or exchange. For exchanges, specify desired size/color.]

I confirm the item(s) are in original condition with tags attached.

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global clientele (excluding Asia):

  • Return shipping costs are the customer’s responsibility
  • We recommend using tracked shipping
  • Customs/duties for returns are not covered

Contact Information

Questions? Contact our customer service team with the promptness of our church suit deliveries:

  • Email: [email protected]
  • Phone: +1 (XXX) XXX-XXXX
  • Hours: Monday-Friday, 9AM-5PM EST
  • Address: 3511 Oakland Zion Road, Fayetteville, US 72703

At Walking Suits Store, we value your trust as much as the craftsmanship in our dress shirts and overcoats. Thank you for choosing our tailored solutions for your business, cruise, or special occasion needs.